Compliant

Being a valued Customer of PFIL, if you have any complaint please feel free to contact our ‘Complaint Cell’, according
to your convenience as per following particulars, for expeditious disposal:

Particulars of our ‘Complaint Cell’:

Name & Designation of the Officer / Member of
‘Complaint Cell’
Focal Point

Name & Designation of the Officer / Member of
‘Complaint Cell’
Alternative Focal Point

Mr. Mohammed Mahbub Alam
Senior Vice Presidant & Head of CRM

Telephone:  02223389007-10,  Extension 118 
Mobile number: 01811-459892
Fax no.88-02223387787
E-mail ID: mail@phoenixfinance.com.bd

Mr. Sardar Mahbub Ali
Vice President & Head of ICCD

Telephone:  02223389007-10,  Extension 115: 
Mobile number: 01819-710789
Fax no.88-02223387787

E-mail ID: mail@phoenixfinance.com.bd